Login in the the Virgin Media online account and try the to enable websafe. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Virgin Media Web Safe allows you to restrict certain types of. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. The Virgin Media online account that shows the bill / package does not provide access to the Hub's WiFi settings, but it does provide access to the Web Safe settings where Virus Safe can be Enabled and Child Safe should be Disabled to enable access to Office VPN / Conf Calls / Social Media & Messenger apps. Switch on Child Safe. Changing network settings to use any Public DNS should re-gain full access for the device. Manage Your Account. I have 3 devices. 0. The computers and devices you wish to authorise are set up so that. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. Login to the Virgin Media online account in a web browser. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. Email settings for addresses ending in @VirginMedia . We give all our customers a complete, market leading security package called Virgin Media Security,. Find out more here. Select the Settings cog in the top right-hand corner. See where this Helpful Answer was posted. 1. For a single one, you may be able to get an exemption. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. We would like to show you a description here but the site won’t allow us. 1. in/myVM . We would like to show you a description here but the site won’t allow us. Find the right spot for your hub. You’ll pay nothing for 3 months (with no payment details. To check this, go to iOS settings > Local network > ON’. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. Virgin Media; My Virgin Media; Shop;. Virgin Media. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. 4. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. 168. Select Advanced Settings and accept the prompt; Scroll down to the Security section;. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. 9. VPN operates fine for use with : Virus Safe : Enabled. 24/7 email & live chat customer support. 1. , that can help you bypass Virgin Media IPTV blocking. web safe. Site was glitchy earlier this afternoon but now seems to be work. All devices would need to be re-connected to the WiFi. What is Child Safe? Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Browse Virgin Media Virgin Media Community. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. I am shown “cannot access to the server”. 1 or whatever else you like. Virgin Mobile. They come in all shapes and sizes, from stand-alone software. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. Virgin Media. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. e. Virgin Media Web Safe allows you to block certain websites on all of your devices connected to its network. 4. Click on Manage Web Safe. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 1/help for specific device where Web Safe is not working. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. 168. VPN operates fine for use with : Virus Safe : Enabled. I'll be in touch soon. Modem-only. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Re: Blocked websites list gets removed. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. NordVPN is a trustworthy VPN solution brought to you by Tefincom & Co. To check this, go to iOS settings > Local network > ON’. When I go to my account settings, the option is nowhere to be found, and any other page is just stuck on an infinite loop of loading. 1. Can you confirm if you've been able to sign in previously?To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. 48. Virgin Media Web Safe and Virgin Media. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". Manage Your Account. I've been running the Virgin hub for a couple of years in modem mode without an issue with WebSafe. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. This video is about how to use any website that has been blocked by Virgin Media. Options. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. The easiest way to access websites blocked by your ISP is by connecting to a VPN. Are you seeing the old UI (left) or the new UI (right). Forum; Apps. Learn how you can change Web Safe settings to turn Child Safe off. 1 To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. If your websafe option is off, then the toggle will be greyed out. For best protection, we recommend using Virgin Media Internet Security and Web Safe. More about Virgin Internet Security. Options. 9. 220. com 194. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. in Security matters 12-10-2023I tried the usual fixes for this when searching this forum/youtube but nothing helps. We can't update your Web Safe settings at the moment. 4. Access your bills, diagnose faults and manage your package. 1. Should the issue persist post back here to have issue flagged to the forum team. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. You don’t need to be a web wizard to know how to take care of your kids online. 159. Sorry to hear you're having issues with changing your web-safe settings online, we're here to assist with those. com. If you want to know more, the updated sections are 6. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. To confirm private browsing is on, you will see the word inPrivate beside your address bar. Here you’ll find all the help you need for Virgin Media related problems and issues. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. 8. Here you’ll find all the help you need for Virgin Media related problems and issues. I have been using Websafe for some time but I noticed this morning (about 7. by VirginMedia on 20-08-2018 08:53. Reply. Parental controls block websites and applications that you think are unsuitable for your child. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Virgin Media. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. Welcome to the community and thanks for taking the time to post your issue on the forums. I'll be in touch soon. We'll be more than happy to assist from here!Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Preferred DNS 192. 3 Once logged in, select ‘My apps’ tab’. Settings. Welcome to the community and thanks for taking the time to post your issue on the forums. 8. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. 67. Just sign into My Virgin Media and. 24/7 email & live chat customer support. 168. These are two settings — Virus Safe and Child Safe. Click: Settings. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. If it was a scam, they will be able to help and protect you from falling victim to fraud. Options. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Sorry to hear you're having some issues with signing into your online account. OpenDNS provide instructions here :. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. saved changes reverting without obvious cause. Go to Settings > General, then tap Software Update. And we don’t mean wrapping them in bubble wrap. I have 3 devices. Please keep an eye out for a purple envelope at the top right corner of your Forum page. Log in to My Virgin Media. Select the SPAM setting you’d like to use: Reject All Spam messages. Plus all the blocked websites reset to nothing when I log in again. We give all our customers a complete, market leading security package called Virgin Media Security, free of charge. VPN Apps for all devices and unlimited simultaneous connections. 8. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. These are two settings — Virus Safe and Child Safe. . 8 and/or 1. More about Web Safe. - 5280770 Browse Virgin Media Virgin Media CommunityHi there, thank you all for your help. Use a vpn or change your device dns settings to Cloud flare in the meantime. Toggle the button next to Child Safe option to turn it Off. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. All Rights ReservedClaims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Access your bills, diagnose faults and manage your package. Take a look at the pull-out tab on the side of the Hub 3. To confirm private browsing is on, you will see the word inPrivate beside your address bar. In response to Graham_A. . Bypass Child Safe & Virus Safe. What specific content can I restrict?Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. If you want to protect children, then click on the Child Safe filter. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. All Rights ReservedHere are our top tips to help you on your way. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. g. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 0 that contains your default network information. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. Joining in. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Select the firewall and tick the following protocol. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. BTW is there a reason why you are access the old site page for Web Safe?. 8. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. 8. The VM website is constantly being tweaked. Then click on parental controls and then turn it on. POP3 Settings. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. . Click Apply. Sign in to My Virgin Media a. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. com IMAP Port. 168. To activate Virgin Media Parental Controls select ‘ACTIVATE’. If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. Learn how you can change Web Safe settings to turn Child. Unless virgin is specifically blocking the IPs of your. My Virgin Media App. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. Hi. 100. NordVPN – Extensive server network. Hey Jonno127689, thank you for reaching out and a warm welcome to the community I am sorry you can't change the web safe settings. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. Expand the Email option. 1. 1 on your browser. opens perfectly in both Firefox and in Edge. It may take up to 24 hours for the change to be. This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fixChild Safe not working in Security matters Wednesday; Installed Web Safe on Mac. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Web safe provides ultimate protection when using the internet. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. 168. I have company laptops from a Technology Consultancy, a Media Organisation and a Bank, each has a different VPN and each works flawlessly for hours on end, often all three are connected at the same time. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Open Advanced settings. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Control how to protect your computer with a range of settings, including blocking access to dangerous websites and protecting against sites with malicious content. Hey @DavidCalla,. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Any website unsuitable for children is blocked by default. For best protection, we recommend using Virgin Media Internet Security and Web Safe. IPCONFIG reports DNS servers as 194. opens perfectly in both Firefox and in Edge. It is still shown as enabled on the WebSafe website, and Virgin Support. 0 Kudos. Go to Settings > General, then tap Software Update. Complete your profile. Options. What is Virgin virus safe? Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. Remember that parental control settings are only one part of online safety. We'll go over how to set up the filter, what. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 162. resolved IP Address is 185. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 0 Replies 530 Views 0 Replies 530 Views QuickStart - Upgrading Fibre & TV to Hub 3. Stream from Virgin Media. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. Account - Cable. Business, Economics, and Finance. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. Abdelmonem. View Apps > Web Safe > manage your Web Safe settings - takes. virginmedia. I can access via my phone, so not really a problem. This along with the fact that Lix can reach the site via VPN and BT would suggest that the site itself is blocking her Virgin Media IP. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Stream from Virgin Media. The system here now seem to have gone to the old interface where "switches" seem to work BUT attempt to block things as simple as YT give, repeatedly, after long-ish wait, "Sorry We can't update your Web Safe settings at the moment. Why is this marked at solved. Web safe provides ultimate protection when using the internet. Stay safe online. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. This is what I tried to enter. These are two settings — Virus Safe and Child Safe. I did try to access a restricted site over the WIFI and. Search. . (e. 67. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Hi 20220328, Thanks for your post and welcome to the forums. Back up your device using iCloud or your computer. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. 4. 1. Previously you could have any combination of "Categories", "Sites Blocked", "Site Allowed" etc. For fraudulent e-mails, forward to phishing@virginmedia. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. 222. Since the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. com 9. , fortnite. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. I'm able to access online account and change the Web Safe Settings. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". Afterward, click Apply and save your settings. See. ' The child safe settings are on and correctly configured. Community Natter. If you changed the computer's network settings to use any Public DNS does that re-gain access. 5. For best protection, we recommend using Virgin Media Internet Security and Web Safe. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Any website unsuitable for children is blocked by default. Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. Phone. My Virgin Media App. Chatter and natter. Virgin Media offers Web Safe which is router level online protection with its broadband and TV packages. Reply. Take us with you in four easy steps. Tried every browser, device, incognito mode etc. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Try computers with Cisco’s OpenDNS using 208. 162. All devices would need to be re-connected to the WiFi. Anyway, I recently moved house (August) and kept the same package. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Information on how to use Web Safe can be found here. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. 67. on 05-07-2022 19:36. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. 140 and not, the expected, 81. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. I have the same problem as well, I have just checked my online security controls and it's all turned off. My Virgin Media App. laptop. If you see two software update options available, choose the one you want to install. Recently while trying to access certain websites, golfing etc (please no digs). Netflix is a popular video streaming app where you can watch TV shows, movies, documentaries, and web series. I will send a private message - watch out for the purple envelope inviting you in. I regularly block YouTube for my children safety and mental health and for weeks now I have been unable to block this. g. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago Contact the site operator for further help. Switched On Families Swap and share practical advice with other parents cancel. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. 8) and this will bypass the websafe filter. Virgin Media takes online safety seriously. These are two settings — Virus Safe and Child Safe. Virginmedia. run the Standard test and confirm the. We would like to show you a description here but the site won’t allow us. . on 09-07-2023 22:56. For a single one, you may be able to get an exemption. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. If you’d like to change the. Options. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. --. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. cheating, porn, social media etc. This video is about how to use any website that has been blocked by Virgin Media. My child safe settings are off but are currently blocking sites regardless. 9. Hi Trying to find a solution to why I cannot access the settings for web safe. . on 18-01-2023 20:59. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. My Virgin Media makes managing your account easier with all your information in one place. Get NordVPN - the #1 VPN for Virgin Media. com (connection reset error). Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. Users can change their settings at any time in My Virgin Media. 100 & 194. on 09-09-2023 11:35. The results of queries to the Virgin Media DNS server gave the following results. not the VM Hub. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. - 5205097 - 3. Child Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. Virgin Media Web Safe allows you to restrict certain types of.